The details · updated 2026-10-26
Refund policy
If the result does not look like you, tell us.
Our likeness promise
If your paid result does not look like you, you may request a refund within 7 days of purchase. Contact support with the order and result references. Statutory consumer rights are unaffected.
Failed generations
Credits reserved for a confirmed failed generation are returned automatically to the same account. A slow connection or a pending job is not a confirmed failure. Contact support with the generation ID if a balance looks incorrect.
Unused credit packs
Request a refund within 7 days of purchase if credits from that order remain unused. This does not limit the likeness promise or any mandatory consumer remedy.
Lost activation codes
If you buy without an account, save your activation code yourself. Lost activation codes cannot be recovered or replaced, and support cannot process requests to recover or replace them. This does not limit the refund rights stated in this policy or mandatory consumer remedies.
Request a refund
Email support@inreel.app with your purchase email, payment ID, generation ID, and a short description. Our target response window is 48 hours. Do not send passwords or full payment card details. Approved refunds return to the original payment method; settlement timing depends on the payment provider.
Payment refunds and credit adjustments
Monetary refunds require manual review and payment processing; this site does not automatically send a cash refund when you report a likeness issue. The current credit system withdraws the entire affected pack after any verified payment refund or dispute notification, including a partial refund. This can produce a negative balance if those credits have already been spent. Support must review the refund amount and credit adjustment before processing the request. Contact support before paying again if a payment is still processing.
Need help? support@inreel.app